5 Star Customer Service
At Bavarian Motor Cars, we strive to provide the best customer service for the U.S. Military Community. Our goal is to make sure that our customers have the best experience when searching for and purchasing their next vehicle.
Please see below feedback from our previous customers:
Please see below feedback from our previous customers
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Karsten Klauer

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Daniel Almeida

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Alex Kopp

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Serghei Cusnir

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jeff jones
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Just pick up a 2019 X3 today. Its the best car experience I have ever had. Antony Jones and Alina Schweizer were wonderful, and answered all questions that i had. It was great working with you guys.

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Jason Cruz

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LaShelle Zellner
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I truly enjoyed buying vehicle from Bavarian Motors. My sales representative, Mr. Lee Williams, was very professional and friendly. His character made seeking his assistance easy and enjoyable. When it came to retrieving my vehicle, Mrs. Laura Vaethjunker was very pleasant, thorough, and fun to talk to. I also had pleasant interactions with other employees who assisted with the paperwork and assisting me at customs. I apologize for not remembering their names. Overall, I will definitely recommend anyone interested in a vehicle to work with Bavarian Motor Cars.

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Ivan Hristov

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Steve Boyd
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Wonderful experience! Laura, Alina, and Nate (my first contact in sales) formed a world-class team to make this process both enjoyable and memorable. Everything was ready when I showed up (20min early, by the way), the entire process was painless, and the new vehicle orientation provided by Laura was thorough and beneficial. Thanks for everything y'all; couldn't have asked for more when picking up my new ultimate driving machine!

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Reginald & Debra Darby
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We had an absolutely amazing experience at Bavarian Motor Cars! Alina and Laura were friendly, yet professional. Laura carefully went over every intricate detail of the paperwork and explained every detail of our car's interior/exterior. The customer service we received was superb and they treated us like royalty. We were thoroughly pleased and would not hesitate to trust them with the handling of another BMW.

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Therealking Jaymes
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SO I was scheduled to pick my car by noon but with showed up early alina was very helpful and went out of her way to break everything down and explain the new vehicle features to me even though I am familiar with BMW cars. She made everything easy .

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Lenore Jones-Wilson
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Antony you were an awesome Sales Representative.
I will gladly become an unpaid spokesperson for Bavarian Motor Cars GmbH, you Antony and Alina with my American colleagues (military, civilian and contractors). Lenore and I were 100% satisfied and surely wowed! I appreciate your tenacity, follow-through and active listening skills - top notch. As important, Alina blew me away with her delivery presentation and process - Wow! With every new feature and benefit, I think my response was O - M G and wowwwwwwww! I will be in touch and you will get my business - again!
I will gladly become an unpaid spokesperson for Bavarian Motor Cars GmbH, you Antony and Alina with my American colleagues (military, civilian and contractors). Lenore and I were 100% satisfied and surely wowed! I appreciate your tenacity, follow-through and active listening skills - top notch. As important, Alina blew me away with her delivery presentation and process - Wow! With every new feature and benefit, I think my response was O - M G and wowwwwwwww! I will be in touch and you will get my business - again!

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Alexei Roque
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Absolutely loved our experience! The staff was knowledgeable and professional. They took the time to explain every detail of our car. Absolutely worth the drive from Stuttgart to deal with them.

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Dani Petrasuc

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Ian Smith
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This was my first time buying a new car and the process could not have been easier. Karl was incredibly helpful and phenomenal to work with during the whole process, and Laura and Alina made the actual pickup a great experience!

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Kierra Bailey
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My experience with Bavarian Motor Cars was amazing! I enjoyed working with Anthony, Laura and Alina. They made the process WORTHWHILE. Thank you so much! I highly recommend using their company to purchase your BMW!

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Carl Citrine

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Daniel Mayer
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I had a fantastic experience buying a brand new BMW X1! Ronan Slattery was extremely helpful and very proactive throughout the entire process. When I arrived to pick up the car everyone was extremely courteous and helpful. Laura Vaethjunker showed me all the features on our new car which was extremely helpful. I would absolutely recommend buying a car here.

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Pea Of Sweetness
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It was a great experience. My agent, Alina,took the time out to make sure I knew all the features of my new 2018 320ix BMW. Any questions I had she answered. She also made sure that I was comfortable and that if I needed anything to let her know. Bavarian Motor Cars is definitely a top notch dealership. The process of trading/purchasing a vehicle from them has been a smooth one. If I could I would get all of my cars from here.

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Jay Tee
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Excellent customer service from sales to delivery and everything in between. The team of professionals I had the pleasure working with were committed to ensuring the customer was completely satisfied. They made my car purchase very easy. Thank you.

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Ryan Schmidt

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Sam Han

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Laudino Castillo
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I had a great experience during my first BMW purchase. Laura was amazing and very attentive. She went out her way to meet early so my vehicle could be delivered as I want it. I will recommend my friends and family to buy BMW with this experience.

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Fathima Mazara

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ashley zhou
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Absolutely loved the service! They took the time to explain everything that you need to know before driving the car off the lot, and super friendly people!

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Derek Campbell
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Great service and best vehicle buying experience ever. Thank you Antony, Laura, and Alina. Very professional team.

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Wesley Klees
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Great service, Laura & Alina were very professional and pleasant, along with Sharon in Kaiserslautern.

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Timothy S
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Great experience buying a new BMW. Antony and Laura did a fantastic job making the entire experience enjoyable and painless. Highly recommend them to anyone seeking to buy a new car.

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Jeremy Carlson
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Just purchased my first BMW X5. What an incredible vehicle ... truly the “Ultimate Driving Machine”! On top of how great the car is, the sales staff were second to none. From Michael at the K-town Office, to Alina & Laura at the Würzburg Office, I couldn’t have been treated better. Not much I would do differently given the chance. Thanks, Bavarian Motor Cars!

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Kevin Braniff
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Alina Schweizer was “AWESOME!” She knows Cars and definitely knows her BMWs!!! Patient and a very thorough walkthrough on our New 2018 BMW 320i xDrive!!! OUTSTANDING!!! What a Great Experience!!! Thank-you very much; we’re very happy with our new vehicle!

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Dallas Clark
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Very friendly and informative about our new Mini Countryman.

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Antonio Watson
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Everything was great from start to finish. There was so much information given that I had no idea about. The staff are very friendly and welcoming. Thank you BMW.

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John Rogers
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We had a excellent experience buying our 2018 320i. Laura spent almost an hour with us describing all the features of our vehicle and going over all the documentation.

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Godfrey Cunningham
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The BMW Team (Mr. Anthony Jones & Ms. Laura Vathjunker) has been outstanding from start to finish! I would strongly recommend buying a car from this dealership! Anthony provided outstanding customer service throughout my selection and purchase process. Laura provided clear and concise information describing all the features about my BMW and finalized my purchase process. Awesome Team, could not ask for more throughout the entire BMW buying process! Thank You!
Godfrey Cunningham
Godfrey Cunningham

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Kathryn Bova
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Purchasing my new BMW was a great and seamless process. Everyone was so professional and the process was very easy. Alina was so sweet and very helpful and patient. I would recommend them to anyone wanting to purchase a new car!

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Kathryn Bova
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Purchasing my new BMW was a great and seamless process. Everyone was so professional and the process was very easy. Alina was so sweet and very helpful and patient. I would recommend them to anyone wanting to purchase a new car!

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elizabeth eckhardt
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These kids are so cool they even sent me to a nice hotel and hooked up a really sweet X3 while I was waiting for my car to be made. I recommend Anthony and his team!

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Mario Mena
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Nice car, great delivery experience. Everything was clearly explained. Very professional staff at the Würzburg delivery location.

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Christopher Smith
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Antony Jones went the extra mile get the combination of features I was seeking. Very happy with the outcome and encourage anyone who is eligible for the military sales program to give him a call. He proved to be a great resource when it came to navigating the bureaucratic USAREUR registration, titling, and licensing process. 5 stars well earned.

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Rick Lechnir
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Service was exceptional—Laura was very professional and informative!
Thanks so very much...
Monika and Richard Lechnir
Thanks so very much...
Monika and Richard Lechnir

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Thomas Rossiter

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Matthew Rozean
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The experience was great and the service was amazing, super friendly and very helpful I am completely satisfied!

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Charley & Rachel Mitchell
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Very responsive to all our requests. Overall very good experience.

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Toby --

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Matthew Hall
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Great service from Antony Jones and his staff. My wife loves her new car and was very impressed by how well we were treated. The great care and time taken to make sure she was completely comfortable with the operation of the vehicle was greatly appreciated. Thanks!

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Garrett Enciso
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Great experience as a first time buyer. Anthony Jones was very professional and was there any time I had questions. Would highly recommended.

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Todd Bender
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We had a great experience buying our 2018 BMW X1 from Antony Jones. He was very help and described the process in great detail. No haggle no hassle. Send documents via email and then once everything is ready drive to Würzburg and retrieve your new vehicle. They take the time to describe and set up all the features of your vehicle. They also had better pricing than the local military sales close to us in Stuttgart. I would recommend using Anthony and would go to him in the future if I was in the market for another vehicle.

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Sammy Caranto
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I had the best deal and the best customer service i could have ever wanted to experience from a dealership.....thanks to Mr. Anthony Jones i am now enjoying my BMW 2018 X1 drive.

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Dale Free
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great experience and fantastic service

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Robert Eberts

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Shariff Ali
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Ich hatte die beste verkaufe Team und die tolleres Auto kaufe erfahrung in meinen leben. Ronan, Laura und Alina war toll mit meine Bestellung und Geburt. Ich sehr empfehlen ein Auto von BMW Rhein; sie werden es lieben!

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Bill Priff
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This is the 3rd car I've bought from the manager in 18 years, the latest being an X1, which I've had for just a week. I love the car, just as I have the other two vehicles purchased in times past, one of which I still own, the 1998 having just sold after only one day on the base lot. As an American, I wouldn't purchase from any other dealership. Questions about specs, modifications, shipping, taxes, and the like can all be answered at Wuerzburg Bavarian Motor cars in either fluent English or German. The employees are more than willing to assist, particularly with required paperwork/licensing procedures for a smooth purchase.

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William Patrick
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I had an outstanding customer experience with Bavarian Motor Cars in Würzburg. My sales agent Ronan, and BMW Genius, delivery representative, Alina were absolutely phenomenal. I specially ordered a 2018 X5 M, and Ronan answered hundreds of emails and questions over several months while I decided on the exact specifications that I wanted, and again for the several weeks while waiting for 2018 production build slot, and finally for several weeks waiting on shipping and delivery. I actually started working with the BMW Military Sales office in Stuttgart, but ultimately gave my business to Bavarian Motor Cars in Würzburg because it was very obvious that their knowledge of BMWs, customer service, responsiveness, and commitment were beyond what I was getting in Stuttgart. Although not something they offer to everyone, at certain times of the year, or when an extremely expensive vehicle is ordered they may be able to work with a customer on a loaner vehicle while you wait for your car to be built. I was extremely fortunate, and could not have been given a better deal on a loaner vehicle. I drove the loaner for virtually no cost for three months. I was provided free hotel lodging the night before delivery, and on delivery day, I was provided an appointment where I was able to spend a couple of hours going over every single feature of my X5 M. Alina was extremely knowledgeable, professional, and patient while I asked lots of questions. I could not imagine a better delivery experience. I would absolutely recommend anyone considering a BMW through the BMW military sales program to work their purchase through Bavarian Motor Cars in Würzburg.

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mandy magnolia
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Top zufrieden. Nie einen besseren Service erlebt. Egal war ich an Fragen oder Bitten hatte mit wurde schnell und zuverlässig von Herrn Diker geholfen. Der Kauf war unkompliziert und es wurde auf alle Wünsche eingegangen. Kann jedem, der einen BMW kaufen möchte wärmstens empfehlen nach Estenfeld zu Herrn Diker zu gehen. Er findet für JEDEN dass passende Auto und das in einer freundlicheren, persönlicheren Art und mit einem super Service. (für mich war der Service besser als in den großen Autohäusern)

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Tito Gomez
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What a great experience, I could not have asked for better customer service. Ronan was the sales representative that took care of me from day one and linked me with Sharon who finalized the paperwork process. I never felt pressured, and they provided all the information I needed and made me a priority for all questions and concerns, and ensured all my needs were met. I even requested a change for the interior trim of the car and they coordinated the purchase of the item and the installation with the local shop, and was all ready on the day of delivery. I would recommend this dealership to family and friends! that's how happy I am with my BMW M235i and the service provided!

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Nico Horst
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Habe vor kurzem einen gebrauchten 3er Coupe gekauft. Es war alles in bester Ordnung! Man wird nicht übers Ohr gehauen und super behandelt. Rund um ein super Service! Daumen Hoch! 👍🏻 Beraten/Betreut wurde ich von Herr Förster, super freundlich und sympathisch, weiter so!

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Heather Day
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Thank you Ronan S. for such a quick, as far as German Standards go, and easy sale of our new to us BMW.

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Tobias Müller
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Toller Service super Beratung kurzfristig Probefahrt kein Problem super Preis sehr zu empfehlen dickes Plus für Herrn Diker
Standort Estenfeld
Standort Estenfeld

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Kerry Brunais
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Antony patiently walked me through the complicated purchase process, proactively explaining each and every step, from order, to customs, to title procurement. He answered every question I had, was easy to get in touch with, and was a pleasure to work with. Upon arrival to the dealership, Alina took time showing me each and every component of my beautiful new car. A wonderful experience, from start to finish!

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Elke Schrauth

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Adam Mac
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The purchasing process from start to finish was smooth, transparent, and stress free. The team at Bavarian Motor Cars kept me well informed throughout the process and set reasonable expectations about the steps to purchase my vehicle. A+ service and I highly recommend to anyone interested in any vehicles through Bavarian Motor Cars.

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jorge cabriales
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My overall experience was awesome! This was my 6th vehicle purchase and was by far my best experience. From the sales part to delivery, everyone was very helpful and informative. Ronan did a great job of always replying in a timely manner and was patient when i was going back and forth between vehicles. He always kept me informed and was great at instructing me on what to do to make the process go smoothly.
Alina was very informative with paperwork and took time to explain exactly what i was signing. She was also very knowledgeable with all of my cars features. I would highly recommend this team if you would like to purchase a BMW!
Alina was very informative with paperwork and took time to explain exactly what i was signing. She was also very knowledgeable with all of my cars features. I would highly recommend this team if you would like to purchase a BMW!

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Justin Hodge
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Ronan S. was very helpful throughout the military car buying process. He proved to be very informative and knowledgeable about both US and German policies which was critical when navigating the purchase of a Euro-spec vehicle.

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Stefhanie Jimenez
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Ms. Alina made us feel at ease at the dealership. No stress getting the vehicle and learning the functionality of the X3. Superb customer service.

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Makini Leno
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My families experience with the review of our newly purchased BMW was outstanding. Alina did an excellent job of previewing the features and amenities of the vehicle. She was also patient while showing the systems of the vehicle. Whenever there a question arose she listened and explained any concerns. She was very nice to both of our kiddos. The dealership was clean and offered a calming atmosphere. Overall it was a great experience that I and my family enjoyed.

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Alex Pogorely
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Toller Wagen zu einem tollen Preis! Service und Beratung waren einwandfrei und ehrliche Meinung ebenfalls abgegeben. Toller Job Herr Förster, immer gerne wieder :))

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Rodgereka Adams
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Ronan was very good to work with and extremely personable. I was able to trade in my stateside vehicle and buy a BMW and he walked me through the process so it was as painless as possible for me. It was very short notice as my time here in Germany is coming to a close but Ronan still managed to take control of my trade in the states and get me into a new car extremely quickly. Overall I am very happy with my experience.

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tyesee gross
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Extremely satisfied with the service at Bavarian Motor Cars
