5 Star Customer Service
At Bavarian Motor Cars, we strive to provide the best customer service for the U.S. Military Community. Our goal is to make sure that our customers have the best experience when searching for and purchasing their next vehicle.
Please see below feedback from our previous customers:
Please see below feedback from our previous customers
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Kevin Stettler
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Karl and Nigel were amazing, very helpful and I couldn’t be happier with my car, great people.

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Marcelino Vargas
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Purchased my second vehicle from BMC and just like the first time Matthew made it such a smooth transaction as he did the first time walking me through and preparing all the documents . When my vehicle was delivered Marcel gave me a detailed walk through of all my vehicles capabilities and was instrumental in helping me set my vehicle up to my liking. BMC has amazing prices that are truly hard to beat. If you're looking to purchase a great vehicle at a great price with out all the haggling of sales person please definitely check out BMC.

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charles pippin
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Karl was great. Always kept me informed which was nice with all of the recent supply chain issues. He also coordinated with me while I was out of the country to ensure I was able to take delivery when I returned. He was also nice enough to send me pictures and videos of my new car when it arrived. Awesome, friendly environment and the easiest car purchase process I have ever had!

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Jesse Morton
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Very easy. Everyone helped me out with the paperwork and it was a quick and painless process. Thank you.

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Jeffery Herrin
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I started this vehicle purchase experience while stationed stateside, working with Kesha Keaton. She provided excellent service in helping me find the vehicle right for me. I chose a BMW X5 iDrive40i. I finished the process today with one of her teammates Karl Salisbury. Thank you to all the BMW team members that made this process a smooth experience.

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Matthew Bolivar
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Absolutely amazing car buying experience. Karl was very knowledgeable with the entire process. The BMC team also provided outstanding service after I received my car. Even after a year later they are just as friendly and helpful as the first day I came in. Truly a great business with amazing people and great high performance cars. I would definitely recommend them if your shopping for a vehicle.

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Rude Buoy7
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Best car buying experience I’ve ever had bar none, make you feel valued & appreciated every step of the way.

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Jake McKenzie
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If you want the most helpful and professional service there’s not another place to do business. Customer service is phenomenal. Recommend Karl to everyone.

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Crista Wagner
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Karl is amazing! He was so patient and so professional during the whole car purchasing process. It was a very smooth process from start to finish, and I couldn’t recommend them more!

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Tadhg Cooper
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Karl sold me a BMW 330i Xdrive.
Great experience all round!
From initial contact, to meeting at the show room & then delivery of my car!
Flawless & would highly reccomend to everyone looking for a new car.
Thank you to Karl & the team. I will deffiently be a returning customer one day.
Great experience all round!
From initial contact, to meeting at the show room & then delivery of my car!
Flawless & would highly reccomend to everyone looking for a new car.
Thank you to Karl & the team. I will deffiently be a returning customer one day.

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Carly-Marie Ball
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5 out of 5 stars! Great service from Karl! Thanks so much!🤩

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Stephanie B.
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If you are in the market for a new BMW I would recommend Bavarian Motor Cars. You can purchase off their lot or custom order an American spec. Johanna and Karl are fantastic to work with. Everyone else there was friendly and kind as well.

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Reggie Williams
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Purchased two vehicles from this dealership and I have to say this was the best experience I’ve had purchasing a car. Karl Salisbury is the man you wanna see, his customer service is second to none as well as the rest of the team. Thank you to all the staff of Bavarian Motor cars Gate 6

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Brittney Vosbrink
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Karl was extremely helpful throughout deciding what car we wanted to purchase. He had patience with us during the thinking process. He responded quickly to messages with answers to our questions. Karl made the purchase of our new car a great experience!

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Teddy Hughes
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Karl and his team are top notch. From the first initial meeting to delivery, all exceeded my expectations. For anyone who is reading this and is in the market for a BMW or Mini go see the team at Graf office at gate 6. I promise you won't be disappointed.

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pato B
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This is the first time that I worked with military sales and needless to say, they were phenomenal. They answered all my questions through the process and involved me in every step of this sale from placing the order with Kesha at the Grafenwöhr Branch to finally receiving our car with Sarah at Wurtzburg. Sarah was incredibly friendly and answered all our questions. We are incredibly happy with the purchase. The car is gorgeous, even more than expected. We recommend buying from Military sales because they will help you all through the process and answer all your questions.

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Joan Temmerman
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I recently bought my 2nd car here, with the help of Kesha. Both times she led me through the processes seamlessly. Most recently, she arranged for my trade-in and new purchase seamlessly (a process requiring many steps, complicated further by the shutdown). Kesha made this so easy for me! I absolutely love my new car, and I highly recommend Bavarian Motor Cars, especially Kesha Keaton, who is absolutely superb. The service I received was the best that I have ever experienced.

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Steven Cobb
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Amazing customer service and prices. I was helped by Matthew who not only got me an amazing price on a vehicle, but helped me every step of the way with all of the paperwork and places to go. Thank you! Highly recommend

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Delina Lawless
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I love this place… Kesha was not only the sweetest, but extra helpful. I didn’t feel pressured, or like someone was just trying to make me hurry up and buy… my whole experience was smooth and clam.. I’m so happy with my BMW X3 and I thank them all up there for getting me exactly what I wanted….

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Shelby Rogers
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Kesha was AMAZING! She walked me step-by-step to purchase my new MINI. Any question I had, she was able to answer quickly. She made the experience so easy. I love my new car!

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J W
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Great service purchasing a 2023 X2. My salesman John Williams made the purchase process very good. Karl Salisbury answered questions I had very expeditiously. Finally Marcel Esser delivered the vehicle very smoothly and informative was about everything. I Highly recommend Bavarian Motors in Graf for too quality new and used vehicles.

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Diego Sanchez
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This was a great and very nice dealership. John Williams helped me with the purchase of my car and he was phenomenal. Very patient with my work schedule and helpful with anything I needed. The whole process was smooth and simple, which is amazing.

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Bryan Mcghee
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I am extremely pleased with the outstanding customer service and my overall positive experience dealing with Bavaria Motor Cars, Gate 3, in Grafenwoehr. Most noteworthy for me was how Kesha, my Sales Representative went to great lengths to ensure I was taken care of and that my entire experience was smooth and seamless, what a True Professional! I highly recommend Kesha and the entire staff at BMC in Grafenwoehr to anyone who is looking to purchase their Dream Car!

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Titus R35
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Had a great experience with John Williams!!! Will definitely be buying my next BMW with him!!!

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Uneik Castro
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Mr. John Williams was extremely helpful throughout the whole process. Highly recommend anyone looking to buy go directly to him. He’ll make sure you’re getting exactly what you want.

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Joe Kieser
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Nate Barnes is number 1!

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Nick DeVincenzo
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My wife and I purchased a number of cars from Nate Barnes over the years and was never disappointed. He went to bat for us finding discounts and rebates to get us the best possible price for our new cars. He was always pleasant to talk to and he made us feel like we were his only customer. Through the years we have always kept in touch and while visiting Germany twice - I made it a point to stop in to see him. I know that sounds kind of odd and many people probably don't go out of their way to keep in touch with a car salesman - but that's what separates Nate from the rest. It's more than a sale - it's the overall experience and Nate understands that a great vehicle is nothing if the experience wasn't the same. He is a trustworthy person that will earn your respect more than once and chances are you will make a lifelong friend in Nate as my wife and I have. I've owned 30 new cars or more in my lifetime and you always remember the best and worst sales. The great experiences i remember are from the cars we bought from Nate and a 1992 new Nissan Maxima that thr transmission failed pulling it out of a Nissan dealership before the ink was dry on the sales contract.

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Charles Costanzo
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My wife and I just bought a new car from here and had the best car buying experience ever. At no point did we feel pressured in any way to actually buy or to purchase upgrades, although we did both!
I can't recommend John enough. He was wonderful to work with, super responsive to questions my wife and I had about the car, and he kept in constant contact with us throughout the process to ensure we knew what the next steps were.
In almost every way this was technically a more complex car purchase than we experienced in the States, and yet John and the rest of the team made it almost effortless.
I can't recommend John enough. He was wonderful to work with, super responsive to questions my wife and I had about the car, and he kept in constant contact with us throughout the process to ensure we knew what the next steps were.
In almost every way this was technically a more complex car purchase than we experienced in the States, and yet John and the rest of the team made it almost effortless.

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Charles Costanzo
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My wife and I just bought a new car from here and had the best car buying experience ever. At no point did we feel pressured in any way to actually buy or to purchase upgrades, although we did both! I can't recommend John enough. He was wonderful to work with, super responsive to questions my wife and I had about the car, and he kept in constant contact with us throughout the process to ensure we knew what the next steps were. In almost every way this was technically a more complex car purchase than we experienced in the States, and yet John and the rest of the team made it almost effortless.

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sthefani campos
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John was very helpful, understanding and flexible . He made buying my car a much less stressful experience . I was pleased with the service . Simon was super sweet and made me feel comfortable when introducing the new car .

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sthefani campos
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John was very helpful, understanding and flexible . He made buying my car a much less stressful experience . I was pleased with the service . Simon was super sweet and made me feel comfortable when introducing the new car .

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Andrew Fuller
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Highly recommend John Williams at Bavarian Motor Cars, Grafenwoehr Gate 3. This is the second vehicle I have purchased through him and he worked with me for several months to find my dream car. Any time I had a question he was quick to assist and very patient with me throughout the process. I would certainly recommend asking for John if you are in the market regardless of your location in Germany.

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Izzy Dosset
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Kesha Keaton, excellent sales person and absolute great person! Along side being patient and understanding, She guided me through all the steps and in the end she did not disappoint!! Thank you A MILLION

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Joe D
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I bought a BMW X3 here, my sales agent Margit Moreau was nothing short of phenomenal. She really is a gem, so full of knowledge. You can tell she takes her job seriously and stays up to date with all the features these vehicles have. Very Professional and dedicated to service. On delivery I was treated like a VIP, which is what is lacking at other car dealers. If you are thinking about a BMW contact Margit, she is low pressure and will keep you up to date on all the special pricing. By far my best ever car buying experience.

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Jessica Zen
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For the second time, Margit Moreau has been a fabulous salesperson. My husband and I bought our first car from her in 2017, and of course returned when we were in need of another car. The entire process couldn't have been easier, and Margit was easy to get in touch with the entire time. If you are thinking of purchasing a BMW or Mini, don't look any further!

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Chris Norman
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What a wonderful car buying experience. Margit went above and beyond. She really took care of our needs. Furthermore, we got a amazing deal on our BMW.

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TC Taylor-Clark
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Karl is amazing! Best caring buying experience in my adult life. He is patient, articulate, caring, and most of all very knowledgeable. He walked me step by step though the process of building a new X1. Thanks Karl...BMW Salesman of the Year!

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D Plater
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Brought two cars in the last year.Very professional; no pressure to purchase. Overall great experience. Karl, great salesperson always going the extra mile for his customers

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James Pegram
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I have to say that out of all dealers I have felt with Karl is the real MVP! Holding the Bavarian motors to the highest standard is what this individual is all about and I am proud to say that the relationship is true and sincere and til this day he still manages to check in from time to time. Thank you Bavarian Motors for making my experience worth the while!

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Dale Agee
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Outstanding Customer Service! Karl goes out of his way to make it a truly pleasurable experience

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Justin Gist
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We could not have been happier with our experience with Karl! He's not a pushy salesman and is honest. He did a great job and we continue to stay in touch and he even arranges oil changes with complimentary rentals. I highly recommend you go see Karl!

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Jefferey hurt jr.

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Angelo DeMatteo
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Love the car and feel I got a great deal, however, sense the customer service was not up to par with competitors. I highlighted concerns throughout the entire process that were left undressed for quite some time. The entire trade action was disjointed and riddled with miscommunication that caused a great deal of delay and frustration. It took over 60 days for them to process money owed to me after the sale. Some of the information I was provided regarding purchase of a demo vehicle and features of the car turned out to be inaccurate. The Sales Manager, Anthony, reached out post purchase to make things right and i am truly appreciative. He assured me that the hiccups were due to COVID-19 staffing reductions. I am confident he is working to improve the experience for others going forward.

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Dustin Vest
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Bought my first BMW from here. Jack has been absolutely by far the best salesperson I have ever dealt with. The dealership as a whole is extremely friendly and doesn't hesitate to answer your 5 million questions you may have 😂. Everything is upfront and honest. I would highly recommend this dealer to anyone looking for a new ride.

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Emily Allen
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We had an awesome car buying experience at Bavarian. If you are looking to purchase a new care go see Jack! Jack was extremely knowledgeable and helpful. He was also very responsive to my 900000 text and calls. I highly recommend this dealership!

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Joseph Buckles

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Stefan Groß
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War da noch nie.

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Nick Rad
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Lee was awesome, just a regular person, never pushy like most car salesmen (i.e. MAS). Great experience buying a car for a great price!

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Sławomir Szymański
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OK!

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Arkadiusz Czarnecki

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Campbell Rohan
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My new BMW 530i

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Dave Hachey
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I’ve bought two cars from here and had absolutely wonderful experiences both times. Lee did an excellent job helping me custom order my Mini and I couldn’t be happier. I wish I could give a sixth star, but unfortunately google won’t let me.

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Hans Pohlmann

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Therealking Jaymes
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Second time buying a BMW, as always the staff was friendly and helpful no pressure from the sales team to buy anything or being rushed to find what I want. Maybe it was helpful that I already knew what I wanted. Thanks again Jack.

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Vic Blazier
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Staff are fabulous!

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Tony R

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Karsten Klauer

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Rebekka Groß

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Leydi Martinez

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Gokhan & Emine

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Rachel Tucker
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Jack was wonderful from beginning to end. He came right out to the lot to greet us and was patient with our decision process of buying our new car. He ensured everything got done on the car to pass inspection. Highly recommend.

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raiwa

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Mikey Cabs
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Nate Barnes made the entire buying process seamless. He was very professional, knowledgeable, and most of all patient as we made decisions and asked lots of questions. I appreciated his service and would recommend him to anyone interested in buying a BMW.

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stopasking meforname
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Friendly service. No BS. They let us test drive as many cars as we wanted.

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Jacob Elkins
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Shannon was super organized and very professional. Thank you for the help!

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Iris Spuhler

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Daniel Mestre

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Natalie Held
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AMAZING SERVICE. Helped me through my first car buying process, did not push me into buying, they do more than is expected for a car dealer, HIGHLY RECOOMEND!!
