5 Star Customer Service
At Bavarian Motor Cars, we strive to provide the best customer service for the U.S. Military Community. Our goal is to make sure that our customers have the best experience when searching for and purchasing their next vehicle.
Please see below feedback from our previous customers:
Please see below feedback from our previous customers
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Craig Rainey
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Lee was amazing through the entire process of getting y new BMW!!!!

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Mike Martin
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Nathan is the epitome of a great faciltator..he is NOT a "salesman" but the guy that assists people navigate the overly bureaucratic process of purchasing a car overseas. Would definitely buy from him again.

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Erica Vander Voort
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The team made the whole process of buying and trading in a car so seamless. Even in spite of my best efforts to sabotage the pick-up by not having everything I should have, the team worked hard to accommodate us. It was such an easy experience and I’m very grateful to have their assistance.

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Thomas Groom
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Awesome! Awesome service! Sabine is the best!!

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Daniel Chen
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Bavarian Motor Cars is an extremely professional and courteous organization. I worked remotely with Karl Salisbury and he patiently walked me through every step of the process. Buying a car remotely and in a foreign country was uneasy at first but he ensured I was comfortable with my decision. He was the only car dealer that I corresponded with in Germany (or ever) that didn't come across as a "car salesman", all others were extremely aggressive. Bavarian Motor cars had an entire team to facilitate the actual vehicle delivery/purchase, in Wurzburg. Everyone I know who purchased from Bavarian had similar praises of their experiences.

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Chris Gaynor
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Absolutely phenomenal and easy experience. Antony Jones was extremely helpful and is always available even after our purchases. His advice was so helpful so that we got exactly what we wanted. Sabina was also nice and helpful during the purchase and at customs.
Truly a great experience and appreciate them and their team!
Truly a great experience and appreciate them and their team!

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Chris Colman
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Amazing M5 Competition with an awesome Sales Team.

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B Wiesen
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Always friendly and professional.

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John Berger
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Awesome job by Antony, Sabine, Sara, and the entire team.

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Randy Holmes
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I purchased a brand new BMW X4 at a great price. Antony was very professional and walked me through the process. The process was very simple and easy to follow. When I picked up my vehicle in Wurzburg, Sabina was there providing outstanding customer service. If you are looking for a new BMW with a great discount, I recommend Bavarian Motor Cars GmbH!

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Kristen Prather
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We had a great buying experience from Bavarian Motors! Exceptional customer service and Sabine is the best! She took the time to explain every detail to us. Thank you!

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Christina Camille Hudson
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Great experience! Antony (in sales) and Sabine (in delivery) made the process of buying a new BMW smooth and effortless. We love our new car. Thank you BMW!

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CJ12
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I would like to thank Sabine and Antony for great customer service support while ordering and picking up my new BMW X5. They both were very professional and had absolutely no lack of good communication during the entire process!! If you are in the market for a new BMW. these are the folks I recommend! Thank you again for a great experience!

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Kenneth Sesock
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Highly recommend this experience if you are fortunate enough to be in Germany to accept delivery of a new BMW. The hotel was very nice and once we arrived to pick up our 2021 X1, the process was streamlined and flawless. It was really great!!

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H P
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We want to thank the Bavarian Motors Sales Team and specifically Mrs. Cumiskey for outstanding service.
Mrs. Cumiskey was always available to answer our questions and her cheerful demeanor made our process as new BMW owners; a delight!
Thank you very very much Sabine for a wonderful experience!
Mrs. Cumiskey was always available to answer our questions and her cheerful demeanor made our process as new BMW owners; a delight!
Thank you very very much Sabine for a wonderful experience!

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Anthony Johnson
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This was an incredible experience buying my first BMW. AJ took care of me from day 1 and Sarah made my delivery appointment easy. She even went through the features of the vehicle and got me through customs. It was really enjoyable and I’m glad I decided to buy from them.

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Ray Johnson
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Seamless delivery process - excellent experience!

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Emily Scanlan
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The team here is wonderful and so helpful. I specifically worked with Anthony Jones. He has helped me all the way from purchasing to shipping my car back to the states. It’s nice to know that there are businesses and salesman who are genuinely interested in making sure you have a good experience.

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Matthew Gilcrest
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The entire sales team did a spectacular job from start to finish. They made exceptional accommodations for throughout the sales process from providing me an excellent loaner car for when my vehicle was not ready for pickup, all the way to the delivery of my vehicle. I wouldn’t buy a car anywhere else in Germany. Matthew, my sales person was fantastic. Sarah and Sabine were so friendly and welcoming at the delivery and made sure I was fully aware of my new cars features. Such a great team at Bavarian Motor Cars.

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cr dixon
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We picked our vehicle up in Würzburg and Sarah was outstanding in her briefing and customer service and she made the transaction very smooth. She walked us through the vehicle set up with great ease and comfort. Thanks Sarah for being Awesome and friendly!!!

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BRIAN H
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Great Experience buying with Bavatian Moror Cars. They were very knowledgeable and helpful through the entire process. It does not hurt that I got a great deal!

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Minh Pham
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What a wonderful experience buying my first new car! Friendly, courteous, knowledge staff from Bavarian Motor Cars throughout the entire process.
Roy was quick to respond to my every question. On delivering day, Sarah, extremely nice, sweet and professional, helped with the final paperwork. And Sabine patiently went through all aspect of the car with me. No time in the process did I felt rushed.
Everything had that VIP personal feel. I will definitely go through Bavarian again in 4-5 years when I upgrade.
Thank you all for an exceptional journey in buying my first new car.
Roy was quick to respond to my every question. On delivering day, Sarah, extremely nice, sweet and professional, helped with the final paperwork. And Sabine patiently went through all aspect of the car with me. No time in the process did I felt rushed.
Everything had that VIP personal feel. I will definitely go through Bavarian again in 4-5 years when I upgrade.
Thank you all for an exceptional journey in buying my first new car.

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Christopher Zayas
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Had a fantastic experience taking delivery of our 2022 BMW. They all took time to go over everything and ensured we were comfortable. Everyone was great, from arrival to our drive away. We decided to take advantage of the overnight stay and we were not disappointed. Would definitely recommend the whole program and utilize it again!

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Charles Lett
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I want to thank Team Bavarian Motor Cars Würzburg for the outstanding service from finish to end. Especially Antony Jones for being helpful and knowledgeable on the different models and options. Not only did he help me choose an amazing BMW M340i, but he also managed my trade-in and made the entire process very easy from start to finish. Also, I want to thank Sarah during the handover for making this a simple process. Since this is my first BMW, Sarah explained all the options in detail and familiarized me quickly. This was a fantastic car buying experience, and I can only recommend it.
Thanks again
Charles
Thanks again
Charles

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David Lee
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Amazing support from all the staff! Highly Recommend Antony to help you thru the process!

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Nate Nieman
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Awesome experience from start to finish. Antony, Sabine and Sarah made it extremely easy, walked me through every step of the process, did it all on my schedule and at my convenience. The car is phenomenal. I’d give 6 stars if I could.

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James Spreter
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These dealers were great..
They were first very open about what they were dealing with due to chip shortages and in kind they were proactive to find solutions everywhere they could.
At the dealership they were super responsive, thorough and fast to get me into my vehicle.
Def recommend
They were first very open about what they were dealing with due to chip shortages and in kind they were proactive to find solutions everywhere they could.
At the dealership they were super responsive, thorough and fast to get me into my vehicle.
Def recommend

Author
Alex
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I had a great experience purchasing my vehicle here. The company does a great job at simplifying the purchase process in Germany. Sarah was the sales associate I worked with and did a wonderful job. She followed up with me through the process to make sure I had the documents I needed, was very professional, and provided an excellent level of service. From the moment I stepped in the door she took care of everything and went above and beyond to answer any questions I had about the purchase process and the vehicle itself. If you shop here I would definitely recommend working with her. Thank you Bavarian Motor Cars and Sarah for making my car shopping experience a great one.

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Sarah Maitland
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My husband and I just picked up our new M4 from Bavarian motor cars and it was an amazing experience from start to finish. Sarah (Würzburg) and Karl (Grafenwöhr) made it both fun and easy and I am so excited to finally have a new and luxury car. Highest complements to the team and BMW!

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Noah B
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I want to thank the Bavarian Motor Cars team for a great experience while purchasing my vehicle. They were very outgoing, professional and made the whole experience special. I want to give a special shout out to Sandro, he was with me on my test drive and delivery of the my new BMW. His great attitude, knowledge and passion for BMW was well received. He took the time to show me ropes and explain in detail what my vehicle was capable of. Also, a shot out to my salesman Steve, for walking me through the entire purchase process and ensuring I had all the updates. Definitely recommend purchasing a car from this dealership.

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Kelsey Walsh
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Sarah and the team were fantastic and had us on the road with everything we needed. Great customer service and a professional staff that made every step painless. The overnight hotel stay is the way to go, lots to see in Wurzburg. Thanks!

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Robert R
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Antony Jones excellent customer service as well as Sabine. Antony made sure I was informed of the steps forthcoming when my BMW was in route. Sabine gave an excellent demonstration when my wife and I picked up our new BMW. Thank you to both of you.
Highly recommend group.
Highly recommend group.

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Mr. Get It On Jones
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Lovely place best experience

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Guy Hunter
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I would really like to take a moment and say thank you to Zandro. He made the transition to our new X5 and all it's technology seem effortlessly. Zandro really knows is stuff and could convey and explain the aspects of the car. We left feeling full confident in the technology of the X5. And the Drive home was a breeze. Again thank you Zandro for all the tech support setting up our new Car!

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Johnny Fonseca
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Had a great experience with my vehicle purchase. Easy process and overall great service thanks to Mr. Jack Cullen who guided me through the process and Mrs. Sarah with assisting me with my new vehicle in receiving it and learning all the features.
I received my vehicle on time and the delivery experience provided was awesome. Thank you for all for the unforgettable experience and being readily available to answers all the questions I had thru out the process.
Thank you
I received my vehicle on time and the delivery experience provided was awesome. Thank you for all for the unforgettable experience and being readily available to answers all the questions I had thru out the process.
Thank you

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Candace Rodriguez
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Amazing time today with Sara, the BMW experience was phenomenal! We love our new family adventure vehicle and are excited to blaze trails across Europe. The special care and time given to familiarize us with all the features and capabilities was greatly appreciated and we will celebrate with a toast of our complimentary sparkling wine after break this baby in on the road.

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Ebony Noble
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My experience with Bavarian Motor Cars (Kaiserslautern/Würzburg) was hands down the best I’ve had with any car dealership. The communication between everyone I spoke with was great from the first day I walked into the dealership up until the day I picked up my BMW. They answered all the questions and concerns I had, was extremely patient and did not try to convince me into making a deal I didn’t feel comfortable with. Nathan, Anthony, Christina and Sarah were all so amazing! Thank you all for playing a huge part in helping me secure this beautiful BMW 230i.

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Joseph Wray
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Did a thing today and bought a M4 Comp x drive convertible. Sarah and Sabina was amazing, helpful, knowledgeable and overall made the experience unforgettable. 10/10 recommend! 🤩

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Calder Cattanach
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My wife and I never thought in a million years we would own a BMW. Once we stepped into the dealership and was greeted by Matthew we knew it was even more of a possibility and becoming part of the BMW family. Matthew made the entire experience welcoming and at our own pace. He also went out of his way to help us sell our other 2 vehicles. 10/10 recommend to anyone looking to purchase a BMW. When it came time to actually picking up our new car Marcel explained everything thoroughly and made sure my wife and I knew all of the features our car had to offer and made the entire experience feel like it wasn’t just their job, but to truly give us the satisfaction of purchasing a new car.

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Barclay Keay
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Great team of work colleagues that helped with buying our new car - Dora. From the loaner usage program (while waiting for our purchased vehicle), to the breakfast at the Maritim hotel before completing the paperwork to receive our purchased Mini. Great team, efficient process, enjoyable experience. Recommend.

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Carl Wilkinson
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Steve was very helpful in getting everything in order to build the car I wanted. Sarah was awesome at helping me get the car setup once I arrived.

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Reid LEGG
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Sarah Loggen was very helpful in the delivery of our new BMW. She was efficient with our time and explained everything expertly. Thank you for a great experience and we hope to see you again in a few months when we pick up the next one!!

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simona allen
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Excellent experience and superb customer service from Marcel at Vilseck Bavarian Motors. Marcel was highly professional and knowledgeable in helping me diagnose/troubleshoot problems with Apple Car Play for my X3. Thank you so much!!

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Rene Gali
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Sandro was awesome! He explained everything about the car and was very knowledgeable about the M model. I 100% recommend him and his team.

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Bernice V
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Sarah was awesome! She made the delivery of our new BMW painless and informative. We will purchase from them again!

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Michael Salvi
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Nigel is in it for the benefit of the customer and the human interaction. Everyone looking for a used car at a good rate and a no pressure environment, Nigel is the man. He will go out of his way to make sure the paperwork is in order and you get the right vehicle.

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Jairo Enriquez
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I purchased a car from Bavarian Motors back in July from Nigel, who has just been amazing! He helped during the entire registration process and made sure I had everything I needed to ensure the process went smoothly. His customer service didn’t stop there. It’s been almost 6 months since I purchased my vehicle and he still continues to help. Excellent customer service. The car itself has been great, it runs smoothly and I haven’t had a single issue with it.

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Jason Taylor
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The Team at BMW Graf. Have been amazing. My purchase experience was easy and without stress, any questions I have had were answered promptly and with a can help attitude. Karl and Johanna are true professionals and go the extra mile to help.

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Floyd Donaldson
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This has been by far the best car buying experience i have ever had. Kesha help me from start to finished, she was very attentive and listen to me on what i want in my new car, she didnt pressure me at all, like other dealers was doing. She answered all my questions and if she did know the answer to something she told me so and then she went and get the right answer for me. Kesha was awesome and i would recommend her to anyone i know that want to buy a BMW. I love my new X6, its more than what i expected. Thanks Kesha and the KTOWN team you guys rock.

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Steve
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Best experience buying a car! Thanks Marcel! Your attention to detail, follow through, and knowledge of the process was AUSGEZEICHNET!

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Jaywics
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I went in their looking for a BMW X1 and walked away with an offer I couldn’t refuse on a 2020 Dodge Beast. Marcell wasn’t even the person who went to go see originally, however he dropped what he was doing and went out of his way to help me out. Great service, great attitudes, and a great car. 10/10.

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Marcel Paul
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My experience with the BMC-Ramstein team was excellent. Everything worked perfectly and I didn't have to worry about anything.
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John Rafferty
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Michael at the Ramstein location is an absolute Gentleman to deal with. Couldnt recommend him enough

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david molina
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I decided to buy my first BMW after much consideration and research. I did a lot of groundwork before contacting Robert Graham to begin a conversation. My experience with Robert was great from the start, as he focused on answering questions and making sure I made informed decisions rather than trying to upsell. He was very patient with me during the whole process and always delivered on what we agreed upon. When my vehicle was ready, Sharon from the delivery team took the time to answer more questions that I had about features, services, and general ownership (I do ask tons of questions). All in all everyone we talked to and who helped up was professional and courteous, we are happy with our decision and even happier with the Robert and Sharon who helped us get there.

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Richard McKenzie
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Great customer service and very fast im getting your car delivered to you. Bought my X5 from Robert, really knowledgeable and gave me such a great deal on my trade in. Even better with buying through the military program.

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Ryan
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I have never bought a brand new car from the factory before, but after learning Robert Graham had moved over to this company, I decided the time was right. Since moving to Germany, we have only bought cars from Rob. He’s a great guy all around, and your company is truly better off with him as an asset.

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Discustio
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Working with Robert was an absolute joy! Any time I went in to discuss a vehicle he was more than knowledgeable in all areas automotive. In my opinion he is over qualified for the job! I would highly recommend Bavarian to anyone looking for a professional dealership experience.

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John Colliton
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Easiest car buying experience I've ever had. The whole team here is very easy to work with, but Andrew in particular was especially helpful and had wonderful communication. Very upfront about pricing and they will guide you through the process of buying a car in Germany.

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James Mclaughlin
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No matter where you are located, go see Karl in Grafenwoehr!! By far the best salesman I have ever worked with! He bent over backwards helping me out with the purchase of my X5! Would recommend to anyone and would purchase another car from him!

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Ian Staley
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Bavarian Motor cars has an excellent staff that work hard to find the right vehicle for you and your needs. Karl was outstanding at being available, knowledgeable, and one step ahead to answer our questions or provide us guidance. He helped us navigate the process of buying a car, registration on post, and getting it ready to ship back home in a way that was nearly effortless. Without his personal touch we might not have found our perfect car. The entire process was efficient, easy, and fun! Thank you all for the great car and great service and we highly recommend the team and this location!

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Steven Cobb
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The customer service is amazing. I was helped by Karl who helped me to understand the process of buying a car in Germany better. I would highly recommend this dealership to anyone looking for a nice vehicle, but does not know where to start. They make it so easy, Thank you!

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JASON BUZZARD
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Karl is the man!! Definitely go see him for your BMW souvenir from Germany!! Great deals, service top notch!!

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Baba Ji
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Karl is super awesome. He is very friendly and caring. He has lot of knowledge on BMW.

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CJ ace (Ace)
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Karl is awesome! I know him for over 5 years, purchase few times through him. Great services and customer support. He is knowledgeable about his job and will make sure you get the best out of it. Deal with him with 100% confident!

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Tarrence Carr
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By working with Karl, I was able to land a vehicle that I would have never dreamed of having. He worked with me for a few months and never applied pressure to buy. He was able to put me in a 2021 530i (M Sport of course) well under MSRP. I have had a lot of vehicles and I must say, this is one that I do not regret and I am extremely happy that I was able to work with Karl…hands down the best in the business!!!!

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Weiye Gong
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Karl is a patient and enthusiastic guy. In the last three months, I can't wait to see my new car and send him messages every day asking the same question. Karl still had no trouble answering me same answer again and again. I had a great experience with the BMW gate 6, and I love the car!

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Kristy Black
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Pleasant experience ☺ love my car 1st BMW

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Arsalan Khan
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Just got my X7 and I could not be happier with the level of professionalism of this dealership. Karl is one of the most professional and friendly dealers that I have ever had a chance to interact with. The whole team here works so well together. Oh and I almost forgot that they serve some really delicious coffee as well.
Karl is very patient and very cheerful car dealer. His level of knowledge about the bmw lineup is astounding. I would definitely buy from them again, and sell to them as well. Don't bother with other guys (MAS). Just give Karl a call first!
Karl is very patient and very cheerful car dealer. His level of knowledge about the bmw lineup is astounding. I would definitely buy from them again, and sell to them as well. Don't bother with other guys (MAS). Just give Karl a call first!
